![]() ![]() Orders shipping internationally with USPS Priority Mail Express are shipped in a box with Express tracking, designated with an EC number. Global Express Guaranteed® (GXG®) service provides fast international shipping and date-certain delivery with a money-back guarantee to about 180 countries. All shipments are fully insured in case of loss or damage.Īll International orders shipping with USPS Priority Mail International will ship in a box with Priority tracking, designated with a CJ number. ![]() Not only do we pack our shipments securely in a box to withstand the long journey around the world, we make every effort to ensure your shipment arrives safely and to your satisfaction. To request a shipment without a signature requirement please contact or by telephone at (615) 742-8663.Īt XTS our international customers are very important to us. USPS Priority Mail will have delivery confirmation and in some cases a signature requirement (orders over $250 or if the shipping address has an apartment, suite, or office number).Īll shipping estimates are from the time of pickup and do not take into account order processing time. In the event that FedEx services are unavailable, orders will ship via USPS Priority Mail. All orders will be fully insured and signature confirmation will be required on most shipments. Typically, all orders within the continental USA are shipped via FedEx. For individual sales, we are cannot ship to freight forwarders unless arrangements are made before ordering. Credit Card orders must have valid phone number in order to confirm shipping address if needed. CST on those days will normally ship the same day orders completed after the cutoff time will ship the next shipping day. XTS will ship completed orders on Monday, Wednesday, and Friday of each week. Orders in stock typically ship within 1-3 business days. Building and shipping usually takes place within two weeks. This is indicated on the individual product pages where applicable. Most out-of-stock items are in stock again within two weeks.Ĭertain items for sale on our site are not kept in inventory as they are built-to-order. The email will also provide you with information on how to cancel the order if you would prefer not to wait for the item to be in stock again. In this event, we make every effort to contact you by email immediately to notify you that your order will be placed on backorder. Our inventory can fluctuate throughout the day, so an item indicated as “in-stock” when you place your order may, in fact, be out-of-stock. IMPORTANT: Returns sent with no RMA number will be returned to sender. ‘Blem’ products or ‘seconds’ are sold as-is and not eligible for refunds. Once the returned product is received at our facility, refunds are processed within five business days. Returns may be denied if returned more than seven days after an RMA is requested. Return shipping cost is the responsibility of the customer.Īfter receiving an RMA number, the customer must return the associated item immediately and it must arrive at our facility within seven days. The return shipping method must include tracking, insurance, and a declaration of the full value to protect against lost shipments.Return shipping must also require signature confirmation. ![]() We reserve the right to deny a return in the case of excessive wear or alterations. Products must be returned in new condition, shipped in the original packing material, to qualify for a refund.Worn or abused products or products that are missing accessories or altered in any way will be subject to a minimum 25% restocking fee and/or store credit only. Products sent back to XTS for return must have an RMA number clearly marked on the outside of the shipping box. After you receive your RMA, ship your product via a guaranteed, trackable shipping service (UPS ground, FedEX ground, etc.) to the address provided with the RMA. If you are not satisfied with your XTS product, please email five days of the day you receive the product to receive a return merchandise authorization (RMA) number. XTS products come with a five day money back guarantee (shipping not included). In this case, you can request to return the item for a refund (minus shipping costs). Please note that if the item has shipped, the order cannot be canceled. When contacting customer support to cancel an order, please be ready to provide your name, the order number, and your contact information. Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped. To cancel an order you have placed with XTS, you must contact customer support at or by telephone at (615) 742-8663. ![]()
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